Last Updated: 29 September 2026

Scam Prevention Notification

Bitpace is working hard to keep you as safe as possible. Please review our Risk Warning below for essential security information and guidance on how to protect your assets: Bitpace Risk Warning

What is a scam?

A scam is when you’re tricked into sending money or digital assets (i.e. cryptocurrencies) to a scammer, who then steals the money or digital assets. Scammers might impersonate people and organisations you trust, using documents, emails, phone calls, and texts that seem genuine. They may ask you to download apps or sign up for specialised investment websites. Some victims are contacted by scammers through investment, trading or chat groups on WhatsApp, Telegram or Signal. Many scams promise overly high investment returns or claim to facilitate access to investment opportunities not available to the general public. Scammers may also try to trick you into providing them with access to your account or device, allowing them to obtain your money or digital assets. In order to gain access to your device oraccount, Scammers may ask you to disclose passwords, one-time codes authentication details or other security information, or ask you to click on links or download apps or software.
Never share your login credentials, passwords, one-time codes or other security details with anyone who asks for them.

I’ve been scammed, and the transaction details mention Bitpace. What should I do?

If you are a Bitpace business client and believe you have been affected by fraud or a scam, please notify us directly at [email protected] or through your designated official communication channel. Individual users should contact the platform to which the transfer was made. We strongly recommend that you notify your bank or financial institution immediately (where applicable*). They may be able to recall the payment. You should also report any suspected fraud or scam to your local law enforcement agency.

*Please note: Blockchain and crypto-asset transactions are inherently permanent and irreversible. Once a transaction is confirmed on the network, it cannot be recalled, reversed, or cancelled. Bitpace cannot be held responsible for the loss of funds or crypto-assets resulting from phishing, scams, or unauthorised third-party access, as set out in our standard terms and our Risk Warning.

Someone contacted me claiming they represent Bitpace. How do I know this communication is legitimate?

Check the source: Legitimate communications from Bitpace will only come from our official email addresses: [email protected] or [email protected], via our official domain www.bitpace.com or another official communication channel specifically agreed between Bitpace and you. We urge you to exercise caution and verify a sender’s identity before responding to any communication claiming to be from us.

We will never ask you to:

• Disclose your password, two-factor authentication (2FA) codes, or one-time passcodes.
• Disclose full authentication credentials.
• Provide confidential information over social media or unverified messaging apps (outside of our officially agreed communication channels).
• Move funds to a “safe account”.
• Transfer funds or assets for “verification purposes” or account unlocking.
  

Note: Bitpace representatives will never call, send SMS/instant messages, or email you to request passwords, 2FA codes, or sensitive credentials.

 

How do I spot a scam?

Scammers employ a range of tactics:

• Creating urgency: Pressuring you to act quickly, such as claiming an offer is limited, or payment is needed immediately.
• Promising high returns: Offering unusually high or guaranteed profits, often linked to cryptocurrencies, stablecoins, AI, “algorithmic trading”, or other complex or trending products.
• Pretending to be trusted people: Impersonating banks, regulators, colleagues, friends, or real company employees.
• Building trust over time: Using social media, messaging apps, or group chats to form relationships before introducing investment opportunities or asking for money.
• Requesting remote access: Asking you to install remote access software (e.g., AnyDesk, TeamViewer) to gain control over your device or accounts.
• Using emotional manipulation: Exploiting personal relationships (common in romance scams) by fabricating emergencies, hardships, or trust-based investment opportunities to encourage payments.
• Exclusivity: Claiming opportunities are “invite-only” or available only to a select few.
• Looking professional: Using polished websites, contracts, apps, or documents to appear legitimate.
• Payment redirection: Asking you to send funds to new or different accounts (often at short notice), sometimes claiming it is for security, efficiency, or compliance reasons.
• Using complex language: Overloading you with technical jargon or complex explanations (e.g. around trading strategies or crypto infrastructure) to sound credible and discourage questions.
• Recovery scams: Promising to recover lost funds or digital assets if you pay upfront fees, taxes, or processing charges.
• Asking for more money over time: Encouraging increasingly large payments over time, often by showing fake “profits” or returns at first.
  

How can you protect yourself from scams?

• Be cautious: Be wary of offers promising guaranteed profits or “get rich quick” opportunities.
• Don’t rush: If you feel pressured to act urgently, stop and verify the request independently before proceeding.
• Check identities: Research companies or individuals before sending any money. Look for public sources and reviews, and check email addresses, phone numbers, and website domains carefully for inconsistencies, misspellings, or anything suspicious.
• Check licensing: Confirm whether a firm is authorised by checking the local financial services register.
• Protect personal information: Don’t share personal details or identity documents with people you only know online.
• Keep control of your accounts: Never let someone else open or manage payment accounts or crypto wallets for you without proper verification.
• Avoid remote access: Do not install remote access software that gives strangers access and control over your device or financial accounts.
• Known counterparties: Be cautious when sending money or cryptocurrencies to individuals you have only met online, including through social media, messaging apps, or group chats.
• Payment requests: Be cautious of unexpected or urgent requests for money or changes to payment details, especially if they involve changes to usual payment details or methods.
• Check URLs: Always double-check website domain names carefully for misspellings or suspicious elements before entering your login credentials.
• Be aware of emotional pressure: Romance, emergencies, or personal hardship may be used as a way to influence your decisions.
• Use secure communication: Don’t click on links or download attachments in unexpected messages, particularly those asking for payments, personal information, or login details.
• Ask for advice: If in doubt, speak to someone you trust or contact the organisation directly using verified contact details.
• Review transactions carefully: Double check payment details carefully before sending funds, especially for first-time or high-value transactions.

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For reference, the preceding iteration of this Scam Prevention was published on this website on September 29, 2026. This information is provided for reference.