Careers
Imagine working for an organization where your contributions mean something, and the sky isn't just the limit but only the starting point. That's what a career at Bitpace feels like. We believe in growing together, breaking boundaries, and building the future of digital payments.
Why you'll love working at Bitpace
We understand that a fulfilling career is about more than just the job description. It's also about enjoying those little perks that make work more rewarding. So whether you're part of our UK team or based somewhere around the globe, we've got a suite of benefits that make a career at Bitpace one that's hard to beat.
Home workstation set up with your choice of the latest tech and equipment (Mac or PC) to help you work at your best.
An annual company-wide event in a sunny location, because all work and no play just isn't the Bitpace way.
Flexible working. We trust you to do your job well at times that suit you and your team.
Work from anywhere for four weeks per year. Discover new places, cultures, and coffee shops while working remotely.
Early-stage, fast-growth startup environment means you can make a direct impact.
Hybrid working. Most employees work in the office twice per month. We believe in balance.
Find your fit in our Bitpace job listings
Looking for Bitpace career opportunities that will let you work with a purpose? Our roles in engineering, project management and more, mean we’ve got something for everyone.
If you’re eager to join our team, check out our job openings and find one that fits your skills and experience. Our company values are front and center in all of our hiring processes, so get ready to show us how you fit in.
We’re always on the hunt for fresh talent that will bring innovation and energy to our team. If there’s a role that isn't listed, feel free to send in your CV to [email protected] anyway – we may have something special waiting for you.
Explore our open positions below:
As a Customer Success Manager, you will play a crucial role in ensuring the satisfaction and success of our customers. You will be responsible for building strong relationships with our clients, understanding their needs and objectives, and guiding them to effectively utilize our platform and services. Your primary focus will be on driving customer adoption, retention, and growth through proactive engagement and support.
What you'll be doing:
- Customer Onboarding: Lead the onboarding process for new customers, providing personalized guidance and assistance to help them get started with our platform smoothly.
- Relationship Management: Develop and maintain strong relationships with customers, serving as their main point of contact for inquiries, support, and guidance.
- Account Management: Monitor customer accounts and activity, proactively identifying opportunities to enhance their experience and maximize their usage of our platform. -** Product Education:**Educate customers on the features, functionalities, and benefits of our products and services, ensuring they have a deep understanding of how to leverage them effectively.
- Customer Advocacy: Act as a strong advocate for customers within the company, gathering feedback, addressing concerns, and championing their needs to relevant internal teams.
- Retention and Renewals: Drive customer retention and growth efforts by delivering exceptional service, identifying upsell opportunities, and addressing any challenges or obstacles to satisfaction.
- Training and Demos: Organize and conduct training and Demo sessions to educate customers on best practices, market trends, and new product updates.
- Performance Analysis: Monitor key metrics related to customer satisfaction, usage, and retention, analysing trends, and identifying areas for improvement.
- Cross-functional Collaboration: Collaborate closely with sales, marketing, product, and support teams to ensure a seamless and cohesive customer experience across all touchpoints.
Qualifications
- Bachelor's degree in business, marketing, finance, or a related field (preferred).
- 5+ years experience in customer success, account management, or a similar client-facing role within the cryptocurrency or financial services industry.
- Deep understanding of cryptocurrency markets, crypto payments, and related products and services.
- Excellent communication skills, both written and verbal, with the ability to effectively engage and influence customers at all levels.
- Strong problem-solving abilities and a proactive, solution-oriented mindset.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
- Experience using customer relationship management (CRM) software and other relevant tools to track customer interactions and manage accounts.
Hear it from our team
Want to hear directly from our team about what it's like to have a career at Bitpace? Check out our employee testimonials to get a sneak peek into the experiences of those who make our company what it is.